Cookies Policy

1. What are cookies?

Cookies are small text files that a website may store on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise a device, remember information about a visit and support certain functions. Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with other information and may then be treated as personal information under applicable privacy laws.

We may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device or browser information. In this policy, we refer to cookies and similar technologies together as “cookies”.

Cookies can be set by Hollywin Casino or by third-party service providers acting on our behalf. Some cookies last only for the duration of your browsing session and are deleted when you close your browser. Other cookies remain on your device for a longer period or until you delete them. The exact duration may depend on the purpose of the cookie and the settings of your browser or device.

2. How we use cookies

Hollywin Casino may use cookies for a range of legitimate business and service-related purposes. The cookies used on our website may change over time as our services, technology and legal obligations develop. We aim to use cookies in a proportionate and transparent way.

Essential cookies

Essential cookies are needed for the website to operate correctly. They may support account access, security controls, navigation, session management, page delivery and the display of appropriate content. Without these cookies, some parts of the website may not function properly. Essential cookies generally cannot be disabled through our cookie preference tools, although you may be able to block them through your browser. Blocking them may prevent access to features or services.

Functionality cookies

Functionality cookies help remember choices you make and improve the convenience of returning to the website. For example, they may remember language, region, display or other settings. These cookies can help us provide a more consistent experience, but they may not be essential for basic website operation.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may provide information such as which pages are visited, how long pages are viewed, whether links are used and whether visitors encounter errors. We use this information in an aggregated or otherwise controlled form to monitor performance, identify issues and improve content, navigation and functionality.

Security, fraud prevention and compliance cookies

Cookies and similar technologies may be used to protect our website, accounts and services. They can help detect unusual activity, reduce fraud, support responsible access controls and maintain the integrity of transactions or other interactions. These technologies may also assist us with legal, regulatory and internal compliance obligations.

Advertising and marketing cookies

Where permitted and where applicable, advertising or marketing cookies may help measure campaigns, understand interactions with promotional content and present information that is more relevant to your interests. These cookies may be placed by us or by carefully selected third parties. We will seek consent where it is required for this type of cookie. You can withdraw or change your choices at any time through available preference controls, without affecting the lawfulness of processing carried out before your withdrawal.

3. Third-party cookies and information sharing

Some services on our website may be provided with the assistance of third parties. These providers may use cookies or similar technologies to support website hosting, security, analytics, payment-related functionality, customer support, communications or other operational services. A third party may collect information about your browser, device, activity on the website or interaction with its service, subject to its own privacy policy and applicable law.

We do not authorise third parties to use cookies for purposes that are inconsistent with the services they provide to us or with applicable legal requirements. However, we cannot control every aspect of a third party’s technology. You should review the relevant third-party privacy and cookie information where available.

Information collected through cookies may include an internet protocol address, browser type, operating system, device identifiers, approximate location, referral information, pages viewed, time spent on pages, interactions with website features and technical event data. We may use this information to operate, secure, analyse and improve our services, meet legal obligations, prevent misuse and maintain records. Further information about personal information handling is provided in our Privacy Policy.

Cookies do not remove your responsibility to protect your account and device. You should use appropriate security settings, keep software up to date, avoid sharing login details and take care when using shared or public devices.

4. Managing cookies and your choices

When you first visit our website, you may be shown a cookie notice or preference tool. Depending on the cookies involved and applicable requirements, you may be able to accept all cookies, reject non-essential cookies or select categories individually. Your choices may be saved on your device so that they can be recognised on a later visit. If you clear your cookies, use another browser or access the website from another device, you may need to make your choices again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. The process varies between browsers and devices, so you should consult the relevant help or support information. You may also be able to control certain advertising preferences through tools provided by industry organisations or technology providers.

Please note that disabling cookies may affect the availability, security or performance of the website. Some account, login, navigation and security functions may not work as intended. Deleting cookies does not necessarily delete information already collected or held by us or by a third party. Any information retained will continue to be handled in accordance with our Privacy Policy and applicable law.

• Review and change your choices using the cookie preference controls made available on the website.
• Adjust your browser settings to block or delete cookies.
• Use device settings to limit tracking or reset advertising identifiers where those options are available.
• Read third-party privacy information for services that place their own cookies.
• Contact us through the communication channels made available on the website if you have a question about this policy or how your information is handled.

Updates to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes to our website, technology, service providers, legal requirements or business practices. The revised version will be published on this page with an updated effective date where appropriate. We encourage you to review this page periodically. Your continued use of the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.

Questions and concerns

If you have questions about cookies, your preferences or the handling of personal information, please use the contact method or support channel published on the Hollywin Casino website. We will handle enquiries in accordance with applicable Australian privacy and gambling requirements. This policy is intended to provide general information and does not limit any rights you may have under applicable law.